OKX is a leading cryptocurrency exchange committed to delivering exceptional services to its global user base. Whether you need assistance with account issues, trading, or transactions, knowing how to reach OKX Support ensures quick resolutions. This guide explores multiple contact methods, from live chat to email and social media, helping you connect with OKX efficiently.
1. Live Chat Support
👉 Start a live chat with OKX Support
- Requirements: Active OKX account.
Steps:
- Log in to your OKX account.
- Locate the chat icon (bottom-right corner).
- Describe your issue to a support agent in real time.
Best for: Urgent queries requiring immediate feedback.
2. Submit a Support Ticket
For complex issues, submit a detailed request via OKX’s Support Center:
- Navigate to the footer of OKX’s website and click Support Center.
- Under Security Concerns, select Submit Report.
- Fill in the form and attach relevant screenshots (if applicable).
Response Time: Typically within 24–48 hours.
3. Email Support
Send inquiries to:
- General Support: [[email protected]](mailto:[email protected])
- Security Issues: [[email protected]](mailto:[email protected])
Tip: Include your UID/email and a clear subject line (e.g., “Account Recovery Request”).
4. Social Media Channels
| Platform | Link | Use Case |
|----------------|---------------------------------------|-----------------------------------|
| Facebook | OKX Official | Comments/DMs for general queries |
| X (Twitter)| @okx | Public tweets or private DMs |
| Telegram | Official OKX groups (via footer) | Community discussions |
👉 Follow OKX on X for updates
Note: Avoid sharing sensitive data publicly.
5. Community & Help Center
- OKX Help Center: Search FAQs for instant answers on deposits, KYC, etc.
- Community Forums: Engage with other users for peer-to-peer advice.
Frequently Asked Questions (FAQs)
Q1: How long does OKX Support take to respond?
A: Live chat offers instant help; emails/tickets average 1–2 business days.
Q2: Is OKX Support available 24/7?
A: Live chat and urgent tickets are prioritized around the clock.
Q3: Can I call OKX by phone?
A: Currently, OKX does not provide phone support for security reasons.
Q4: What details should I include in a support ticket?
A: Always share your UID, transaction IDs (if applicable), and error screenshots.
Q5: How do I report a phishing scam?
A: Forward suspicious emails to [[email protected]](mailto:[email protected]).
Final Tip: For seamless support, always verify you’re using OKX’s official channels to avoid scams. 👉 Visit OKX’s official site to explore more resources.