Beginning mid-April 2023, Coins App users received phased updates to the platform’s redesigned app and website. Below is a detailed breakdown of the key changes and how they may impact your experience.
1. Updated Crypto Deposit Addresses
New Wallet Addresses
- All users were assigned new crypto deposit wallet addresses.
- Action Required: Replace any saved old addresses with the new ones to prevent transaction delays.
Old Addresses Discontinued
- Support for previous wallet addresses ended on October 31, 2023.
- Note: Funds sent to old addresses after this date are irrecoverable.
2. Legacy Transaction History Availability
While past transactions were cleared from the app, users can download their history via:
- Website Path:
Portfolio > Balance > Download Legacy.
- Website Path:
- This ensures compliance with financial record-keeping needs.
👉 Need help accessing your transaction history?
3. Two-Factor Authentication (2FA) Reset
- For enhanced security, 2FA settings were reset during the upgrade.
- Reactivation Steps: Follow the 2FA setup guide to re-enable this feature.
4. Unified Balances: Coins.ph and Coins Pro
- Seamless Integration: Balances between Coins.ph and Coins Pro are now merged.
- No more manual transfers—your total assets reflect across both platforms.
5. Updates to Products & Services
Temporary Service Disruptions
Unavailable Features:
- Cash-ins: Western Union, eTap.
- Cash-outs: Palawan Express Pera Padala, LBC.
- International prepaid load/game credits.
Crypto Trading Adjustments
- Available: Crypto-to-Peso conversions.
- Unavailable Until Further Notice: Crypto-to-Crypto pairs.
Discontinued Services (Potential Future Return)
- Bill payments (e.g., Meralco).
- Autosweep RFID top-ups.
- Ang Pao, payment requests, crypto voucher redemptions.
- Remittances, travel, and entertainment services.
For real-time updates, monitor the Coins Status Page.
FAQs
Q1: Can I still use my old crypto deposit address?
A: No. Old addresses expired on October 31, 2023. Always use the new addresses provided post-upgrade.
Q2: How do I restore my transaction history?
A: Download it via the Download Legacy option under Portfolio > Balance on the Coins website.
Q3: Why was my 2FA reset?
A: This was a security measure during the upgrade. Re-enable it promptly to protect your account.
👉 Explore secure crypto management tools
Q4: Are Crypto-to-Crypto trades returning?
A: They’re paused indefinitely but may relaunch with future updates.
Final Notes
The Coins App upgrade prioritizes security, usability, and streamlined operations. Stay informed via official channels for the latest service resumptions and features.