Last Updated: February 27, 2025
Welcome to OKX.com or the OKX app (the "Site"). The OKX services in the European Union (EU) and European Economic Area (EEA) are provided by OKcoin Europe LTD, a Malta-registered company licensed under the Markets in Crypto-Assets Act (MCA Act) by the Malta Financial Services Authority.
1. Service Overview
1.1 Provided Services
OKcoin Europe LTD offers the following crypto-asset services under MCA Act:
- Execution of crypto-asset orders
- Crypto-to-fiat and crypto-to-crypto exchanges
- Custody and administration of crypto-assets
- Crypto-asset transfer services
- Operation of crypto-asset trading platforms
- Portfolio management of crypto-assets
- Crypto-asset placement services
- Reception and transmission of crypto-asset orders
👉 Explore our full range of services
1.2 Account Registration
To use our services, you must:
- Provide accurate personal/company information
- Complete identity verification procedures
- Maintain updated contact details
1.3 Eligibility Requirements
You must:
- Be at least 18 years old
- Not be on any sanctions lists
- Reside in an EEA-permitted jurisdiction
- Comply with all applicable laws
2. Risk Disclosure
2.1 Trading Risks
Crypto-asset trading involves significant risk, including:
- Price volatility
- Liquidity constraints
- No investor compensation protection
- Potential total loss of value
2.2 Security Responsibilities
You are solely responsible for:
- Protecting your account credentials
- Verifying transaction details
- Reporting suspicious activity immediately
- Maintaining secure devices and networks
3. Account Management
3.1 Account Security
We implement robust security measures including:
- Two-factor authentication (2FA)
- Email/SMS verification
- Regular security audits
3.2 Account Restrictions
We may freeze or terminate accounts due to:
- Suspicious activity
- Regulatory requirements
- Violations of these Terms
- Court orders or legal proceedings
4. Fees and Payments
4.1 Fee Structure
Our current fee schedule includes:
- Trading fees
- Deposit/withdrawal charges
- Network transaction costs
👉 View detailed fee information
4.2 Payment Methods
We support various payment options:
- SEPA transfers
- Bank wires
- PSP integrations
5. Prohibited Activities
5.1 Restricted Businesses
You may not use our services for:
- Illegal money transmission
- Adult content/services
- Unlicensed weapon sales
- Gambling operations
- Fraudulent activities
- Market manipulation
6. Legal Compliance
6.1 Tax Obligations
You are responsible for:
- Determining applicable taxes
- Withholding/remitting taxes
- Maintaining proper records
6.2 AML/KYC Compliance
We require:
- Ongoing identity verification
- Transaction monitoring
- Reporting suspicious activities
7. Dispute Resolution
7.1 Arbitration Process
Disputes will be resolved through:
- UNCITRAL arbitration rules
- English-language proceedings
- Malta-based arbitration
8. General Provisions
8.1 Modifications
We may update these Terms with:
- 30-day advance notice
- Clear communication channels
- Option to terminate if changes are unacceptable
8.2 Governing Law
These Terms are governed by Maltese law.
Frequently Asked Questions
How do I verify my account?
Submit government-issued ID and proof of residence through our secure portal. Verification typically completes within 1-3 business days.
What happens if I lose access to my 2FA device?
Contact [email protected] with account details. Enhanced verification will be required to reset your 2FA settings.
Are my funds insured?
Crypto assets are not protected by investor compensation schemes. Fiat funds are held in segregated bank accounts.
How can I close my account?
Submit a request through your account dashboard or contact customer support. All balances must be withdrawn first.
👉 Need more help? Visit our support center
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